Frequently Asked Questions
What areas do we cover?
We cover all areas of mainland UK, from the South Coast to Scotland.
Where are we based?
Our head office address is in Bramcote, Nottinghamshire, with our depot in Mansfield.
Do you have a minimum order amount?
Yes, we do. We have a minimum hire charge of £50, which raises to £100 in June & July, but always call and ask, if we can help, we’d be very happy to.
Do we offer a standard package?
We don’t offer just one standard package; our events are personalised to each individual clients needs.
We find this creates a better event, focussing on what’s actually needed, thereby being more cost efficient for you.
I'm not sure what we need for our event?
If you need extra help for your event, we are happy to visit you to conduct a site survey to gain a better understanding of your needs and to make sure you only hire the equipment you need.
Can we fully cater the event?
We are more than happy to cater for your event and cover a variety of food types using our expansive range of equipment and Head Chef’s.
We also have a licence to provide a fully stocked bar, specialising in Real ale and Real cider event bars.
Do we supply equipment for weddings?
Of course! We would love to be part of your special day and help you create unforgettable memories.
Unlike some companies in this industry, we do not increase our prices for weddings so please don’t be afraid to tell us. Its actually really important that we know all the information so we can help make the experience as stress free as possible.
For weddings we also set up the day before the event with no additional charge, so there’s plenty of time for the finishing touches.
Do you set everything up for us?
Absolutely we do, we like to maintain our equipment and the standard of finish for each event. So, expect us to take a bit of time after we’ve set up to ensure that everything is exactly as it should be.
What precautions do you take ref Covid?
We’ve invested heavily in the best sanitizer spray, and dilute this to “30 seconds effectiveness”. i.e., after just 30 seconds contact the sprayed surfaces are suitably sanitized. All surfaces are sprayed on both delivery and collection.
We are also happy to install hand sanitizer stations for you – free of charge with every marquee hire, please just ask us.
What are your payment terms?
50% booking deposit, with the balance payable 14 days prior to the event.
Will I get a receipt for payment?
Of course. Just as soon as we receive your payment, we will of course send you a receipt via email, clearly showing any remaining balance if there is one.
What do we need to do on the day?
On the day of set up one of out team will guide you though the use of any equipment you may need to use yourself. Other than that, you are free to relax and enjoy your event.
What if we need to change our booked equipment?
No problem, we actually prefer that we only bring you equipment you’ll actually need. So, if numbers go up or down, please do let us know so that we can adjust things accordingly for you.
What if we need to change the date of our event?
We would far rather you postpone your event than cancel it, so this is no problem to us.
Please just give us as much notice as is possible and we’ll happily oblige and reschedule your event to any date within 18months of the original event date, and even ensure that your hired equipment is season appropriate.
We need to change venue?
Again, this is no problem for us, if we need to adjust equipment to the same value as that of the original booking, we’ll happily do this for you. The only thing that might alter will be the delivery charge, this might go up or down.
Do we charge for delivery?
We have a minimum delivery charge of £30. Delivery charges are calculated by mileage on the distance travelled.
How does delivery work?
We’ll email you a two-hour delivery time slot a couple of days prior to your event.
We’re pretty good at arriving on time, some clients say they can set their watch by us. But if we are running a few minutes late we will ring to let you know, and upon arrival we will work hard to ensure we leave on time so that we cause as little disruption as possible for you.
We please ask that you ensure that we have clear access and room to park a very large van.